The National Consumer Service asked those responsible to confirm the realization of scheduled concerts in Santiago.
The National Consumer Service (Sernac) began a process with producer Fenix Entertainment Group Chile and ticketera Point Ticket, to know the reasons for the suspension Ricardo Arjona concert in Vina del Mar.
In addition, the institution will consult those responsible for the realization of events programmed by the artist in Santiago between 3 and 7 September and mechanisms to return the money and the compensatory measures adopted.
Before the suspension of the concert was going to make the singer in the city of Viña del Mar on Saturday 30th August, wrote to the producer Sernac Fenix Entertainment Group Chile and ticketera Point Ticket.
This is the body responsible for organizing the event to communicate the reasons for the suspension of the concert; the number of consumers affected and the mechanisms to repay in full the money to those who could not attend; addition to compensatory measures for the benefit of users.
Furthermore, due to the uncertainty by performing five concerts scheduled by the artist from Wednesday September 3 at the Movistar Arena in Santiago, Sernac asked companies to report promptly confirmation of these events.
The National Director of the agency, Lamartine Ernesto Muñoz explained that before any show, companies must be professional and have the obligation to fulfill the objective conditions reported or publicized.
The authority said that before the suspension of the show, change the contracted conditions or any breach, consumers are entitled to be refunded all fees paid, including the service charge as they have ratified the same courts in several cases, said Muñoz .
Once you have the information, Sernac take appropriate action to protect the rights of consumers affected, Muñoz emphasized.